Your TranVault account
Your account email and login credential are deleted from Firebase Authentication. You will no longer be able to sign in.
Account & data deletion
Delete your
TranVault account.
You can permanently delete your TranVault account and everything in your vault at any time. The fastest way is right inside the app. This page also covers exactly what gets removed and how to request deletion if you no longer have access to the app.
The fastest way
Delete it from inside the app
If you can still open TranVault, deleting your account takes a few seconds and happens immediately — there is nothing to wait for and no request to file.
- 01Open TranVaultLaunch the app on your iPhone or Android device and unlock your vault as usual.
- 02Go to SettingsOpen the Settings screen from within the app.
- 03Tap “Delete account”Confirm with your account password. The deletion runs straight away.
In-app deletion is instant and irreversible. As soon as you confirm, your encrypted vault is purged, your account is removed, and you are signed out. There is no recovery window.
Complete removal
What gets permanently deleted
Deletion removes everything tied to your account across every system that holds it.
Your encrypted vault & every item
Every encrypted envelope you stored — and the cleartext item names and types used for the list — is erased from Cloud Firestore. Nothing is retained.
Device registrations
The device records linking your phones and tablets to your account — used for the device-limit and sync — are removed.
Entitlement & license records
Your tier and entitlement records on the Transcenda License Server (activate.transcenda.io) are cleared.
Can’t open the app?
Request deletion by email
If you’ve lost access to your device or removed the app, email our support team and we’ll delete your account and all associated data for you.
Requests are processed within 30 days, and we email a confirmation to your account address once the deletion is complete.
- 01Email supportUse the button — it opens a pre-filled message to support@transcenda.io.
- 02Add your account emailTell us the email address your TranVault account uses so we can locate it.
- 03We delete & confirmProcessed within 30 days; you’ll get a confirmation email when it’s done.
This cannot be undone
Deletion is permanent
TranVault is zero-knowledge: your vault is encrypted on your device and only ciphertext is ever stored. Because no master key exists on any server, once your account and encrypted vault are deleted, the data is gone for good — it cannot be recovered by you or by Transcenda. Please export anything you need before you delete.